July 7, 2022

New Leroy Chatbot at NHTICONCORD, NH – It’s not spam: Leroy the Lynx may have just texted you!

In partnership with education technology company EdSights, NHTI – Concord’s Community College today launches a new AI-based texting chatbot specifically aimed to help students find the resources they need to best reach their academic and social goals at the college.

The EdSights text bot, using the guise of the NHTI mascot Leroy the Lynx, increases effective communication and engagement with active NHTI students directly through their phones while providing the college with insights into student needs. And, with the generational gap growing ever wider, there is a significant need to reach students in a new, innovative way to keep them engaged in their learning environment and the campus community.

“We are thrilled to introduce our students to Leroy the Lynx through this chatbot,” says Dr. Rebecca Dean, associate vice president of Student Success and Enrollment and interim vice president of Student Affairs at NHTI. “Connecting with and helping our students access the many resources we have on NHTI’s campus is one of our biggest goals. We are dedicated to helping our students succeed, and this chatbot could make all the difference in letting a student know of a needed resource faster.”

EdSights uses conversational AI to engage, retain, and support students to collect non-cognitive data about a student’s college experience, then uses this data to connect them to the right resources at the right time. Using a targeted framework to dynamically initiate conversations with students, the EdSights chatbot collects new, real-time information in areas such as belonging, wellness, financial stress, and academic engagement to help NHTI better assist students and get them the resources they need faster than ever before. Additionally, the chatbot is available 24/7 to answer students’ questions about NHTI.

According to EdSights data from its 70+ higher education partners, on average, 98% of students remain opted-in to receiving the chatbot messages from their college, and 64% of students actively engage with the bot.

For more information about NHTI’s Leroy the Lynx chatbot, powered by EdSights, contact Amber Gavriluk at agavriluk@ccsnh.edu.

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NHTI – Concord’s Community College

NHTI is a dynamic public institution of higher learning that provides accessible, rigorous education for students, businesses, and the community. We create pathways for lifelong learning, career advancement, and civic engagement, offering 90+ academic programs to 4,600+ students annually. NHTI is a member of the Community College System of New Hampshire and since 1969 has been accredited by the New England Commission of Higher Education, a nongovernmental, nationally recognized accrediting agency.

Press Contact           Amber Gavriluk  |  603-230-4001  |  agavriluk@ccsnh.edu