Front Line Leadership

NEW! Leadership Certificate Program

This new offering is designed for those who have completed the Frontline Manager’s Certificate Program or for aspiring and accomplished leaders.  This course focuses on the "how to" of effective management in a leadership role. Through case studies, readings and in class exercises participants will learn the strategies and actions needed to make a positive difference at the frontline.

Topics include:

  • Conflict: How to Cause it and How to Resolve it
  • Decision Making: Staying Focused, Rational and Minimizing Risk
  • Creativity, Innovation and Change: Being the Catalyst
  • Engagement: Creating a Workspace the Brings Our the Best in Employees
  • Leading Diversity: Not Everyone is You
  • Strategic Thinking: Creating a Vision and Making it Come Alive

Dates: Wednesdays, October 23 – December 4, 2019

Time: 1:00 - 4:00 pm

Price: $750 for Certificate 



Business & Industry Training
31 College Drive
Concord, NH 03301-7412
(603) 230-4022
Fax: (603) 230-9304
Office of Workforce Development

Register Today button