Front Line Leadership

NEW! Part 2 of the Front Line Manager’s Certificate Program

This new offering is designed specifically for those who have completed the  Frontline Manager’s  Certificate Program.  This course builds on that program with a focus on the "how to" of effective management. Through case studies, readings and in class exercises participants will learn the strategies and actions needed to make a positive difference at the frontline.

Topics include:

  • Conflict: How to Cause it and How to Resolve it
  • Performance Appraisal: From Event to Meaningful Process
  • Decision Making: Staying Focused and Rational
  • Hiring and Promotion: Making the Best Choice You Can
  • Creativity, Innovation and Change: Being a Catalyst
  • Managing Diversity: Not Everyone is You

Dates: Wednesdays, May 22 to June 26, 2019

Time: 1:00 - 4:00 pm

Price: $750 for Certificate 



Business & Industry Training
31 College Drive
Concord, NH 03301-7412
(603) 230-4022
Fax: (603) 230-9304
Office of Workforce Development

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