Customer Service Specialist Certificate

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NHTI Business Training Center Customer Services Specialist Certficate Instructor Stephanie MerfeldStephanie Merfeld
Customer Service Specialist Certificate Program

Stephanie Merfeld is a 20 year computer professional, having started a technology related business in 1999.  The business, asSYSter, LLC, provides advice to small businesses about their computer needs.  Stephanie was a Microsoft Partner for many years.  Stephanie is also an experienced trainer and instructor, teaching computer related courses at multiple facilities as well as providing specialized classes for clients.  Stephanie has a MBA as well as degrees in Computer Information Services and Computer Engineering Technology.

NHTI Business Training Center Management Development Series Instructor Rosanna NadeauRosanna Nadeau is the owner and principal consultant with Prism Perspectives Group LLC, a management consulting firm based in southern New Hampshire.  Rosanna focuses on providing services in 3 specialties, including training program design and delivery, manufacturing performance improvement and Human Resources Management.

With over 20 years of experience, Rosanna’s background includes consulting and H.R. leadership roles in a variety of industries.  She has a B.S. in Education, a license as a Certified Partner with Prana Business in business strategy execution, and SPHR and SHRM-SPC certifications in Human Resources.

Delivering exceptional customer service is more challenging and critical than ever before. Learn how to handle all types of customer service situations with tact, confidence, and professionalism.  Successful completion of this program will provide an excellent foundation for advancement into supervisory and management roles.

Dates: Fridays, March, 17, 24, 31 and April 7, 2017
Time:  9:00 am - 12:30 pm

Price: $450 for certificate

Business & Industry Training
31 College Drive
Concord, NH 03301-7412
(603) 230-4022
Fax: (603) 230-9304
Office of Workforce Development