Front Line Manager's Certificate

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NHTI Business Training Center Front Line Manager's Certficate Instructor Fred KingFred King, MBA, Faculty – NHTI, Business Administration Department
Fred has spent 26 years in divisions of Fortune 100 companies, equally divided between leading business units and managing human resource departments. Fred’s career began on the factory floor in industrial engineering, factory scheduling and managing production departments, and went on to include executive-level positions in retail service and wholesale distribution. He is currently a full-time professor in NHTI’s Business Associate’s degree program and works with the Business Training Center.

NHTI Business Training Center Front Line Manager's Certificate Instructor Marty HuntMarty Hunt, Faculty - NHTI, Business Administration Department
Marty spent 13 years in the commercial banking industry before joining NHTI. Marty currently serves as the Department Chair for the Business Management programs. She also serves on various Community Boards and holds professional memberships in many business related organizations. Marty was awarded the Commissioner’s Award for Teaching Excellence in 2003 and specializes in Management/Supervision and Organizational Behavior.

NHTI Business Training Center Front LIne Manager's Certificate Instructor Chuck LloydDr. Chuck Lloyd, NHTI Associate Vice President of Student Affairs
In addition to his role in Student Affairs, he crosses over to the faculty side of the college by teaching in the Business Department.  Previously awarded the 2006 NHTI Service Learning Award and 2007 Commissioner’s Award for Service Excellence, Lloyd is an accomplished student advocate and motivator. 

In addition to student activities, he maintains a strong passion for student leadership and service.  In the past few years, Chuck has offered dozens of workshops and presentations both internationally and in the States on a variety of educationally purposeful topics. 

Dr. Lloyd graduated from Keene State College with a BS in 2002, his M.Ed. in 2007, and Certificate of Advanced Graduate Studies in 2010 from Plymouth State University.  Most recently, he completed his Doctor of Education in Higher Education Administration from Northeastern University.

The managerial responsibilities of today’s supervisor continue to evolve as companies compete in this challenging business environment.  To be successful, front-line managers must master a diverse set of technical, human relations and conceptual skills. Challenges include addressing increasingly diverse workforce, empowering employees, encouraging teamwork, enhancing employee performance, ensuring health and safety and improving productivity and quality.  Successful completion of this program will help new managers develop skills and confidence, as well as provide experienced managers with valuable tools to enrich their career path.

Price: $750 for Certificate (includes reference material and assessments)

Roles and Challenges in the Workplace

  • Make the Transition
  • Define the Role
  • Examine Diversity Issues
  • Develop a Leadership Style

Date:  February 26, 1:00 - 4:00 pm

Motivation & Communication

  • Examine Communication Styles
  • Build Sound Relationships
  • Understand Differences / Empower Employees
  • Delegate Now – Save Time Later

Date:  March 5, 1:00 - 4:00 pm

Leading the Work Team

  • Identify Team Dynamics
  • Build Effective Teams
  • Explore Team Challenges
  • Practice Team Decision-Making

Date:  March 12, 1:00 - 4:00 pm

Human Resources Issues

  • Legal Aspects of Supervision
  • Explore Recruitment and Retention Strategies
  • Optimize Performance Management
  • Examine Equity Issues

Date:   March 26, 1:00 - 4:00 pm

Continuous Improvement

  • Develop Key Performance Indicators
  • Design and Implement Controls
  • Examine Process Improvement Strategies
  • Identify the Problem/Issues
  • Align Work Groups to Goal Setting

Date:   April 2, 1:00 - 4:00 pm

Presentation Skills and Career Management

  • Examine Decision-Making Styles
  • "Sell” Position to the Organization
  • Build Your "Brand"
  • Coach and Mentor
  • Set Realistic Goals
  • Manage Time Effectively

Dates:  April 9, 2015, 1:00 - 4:00 pm

Register today!

Business & Industry Training
31 College Drive
Concord, NH 03301-7412
(603) 230-4022
Fax: (603) 230-9304
Office of Workforce Development