BTC Training Schedule

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Spring 2015 Schedule

CERTIFICATES

Front Line Manager's Certificate

  • Roles and Challenges in the Workplace
    February 26, 1:00 - 4:00 pm
  • Motivation & Communication
    March 5, 1:00 - 4:00 pm
  • Leading the Work Team
    March 12, 1:00 - 4:00 pm
  • Human Resources Issues
    March 26, 1:00 - 4:00 pm
  • Continuous Improvement
    April 2, 1:00 - 4:00 pm
  • Presentation Skills and Career Management
    April 9, 2015, 1:00 - 4:00 pm

Customer Service Specialist Certificate Program

  • Quality Service Matters
    March 13, 9:00 am - noon
  • Strategies for Communicating Effectively With Your Customers
    March 20, 9:00 am - noon
  • Know Your Customer
    March 27, 9:00 am - noon
  • Successful Service Recovery Strategies
    April 10, 9:00 am - noon
  • Commitment to Service Excellence
    April 17, 9:00 am - noon

Medical Office Administrative Assistant Certificate

  • Tuesdays, Feb 24 through May 12, 5:30 – 8:00 pm

NEW! Medical Terminology for Medical Office Administrative Assistants

  • On-Line: March 4 through May 20 (Homework – approx. 3 hours per week)
    On Campus: March 4 & April 15, 5:30 pm – 8:00 pm

Management Development Series

  • Keeping Your Organizational Spine in Line: Making Mission, Vision, Strategy and Goals Really Mean Something
    March 10, 9:00 am - noon
  • Managing Change Effectively
    March 24, 9:00 am - noon
  • Develop Cultural Competency: Supporting Diversity in your Organization
    March 26, 9:00 am - noon
  • Build Relationships that Work: DISC Personality Inventory
    April 2, 9:00 am – noon
  • Multi-Generational Workforce
    April 7, 9:00 am - noon
  • Gain Confidence and Say What you Mean: Assertive Communication
    April 16, 9:00 am – noon
  • Boot Camp for Managers
    April 21, 9:00 am to noon
  • Conduct Meetings with a Purpose:  Techniques and Tools
    April 30, 9:00 am – noon
  • Keeping Employees Engaged and Motivated:  Techniques and Tools
    May 7, 9:00 am – noon

NEW! Revit Architecture 2015 Fundamentals

  • February 3, 10, 17, 24, & March 3, 10, 17 & 24, 6:00 – 9:00 pm

PROFESSIONAL DEVELOPMENT

Business Writing - Online

  • February 11 through March 11

Introduction to Technical Writing - Online with Field Trip (TBD)

  • February 11 through March 11

Communicating Mindfully:
Increased Awareness is Good for the Bottom Line

  • Wednesdays, February 25, March 4, 11, 25, 6:00 – 8:00 pm

Resume Writing and Job Search

  • March 2 & 9, 9:00 am – noon or May 20 & 27, 5:30 - 8:30 pm

Computer Applications and Skills

  • NEW! 5-Day Introduction to the Computer Boot Camp
  • NEW! 5-Day Microsoft Office Boot Camp
  • Keyboard/Typing
  • Making Friends with Your Computer
  • Using Email & the Internet
  • Social Media for Business & Marketing
  • Microsoft Word Basics
  • Microsoft Word Intermediate
  • Microsoft Excel Basics
  • Microsoft Excel Intermediate
  • Microsoft Excel Charts and Graphs
  • Microsoft Excel Pivot Tables
  • Microsoft Excel Functions
  • Microsoft PowerPoint Basics
  • Microsoft Outlook Basics

Quickbooks

  • Introductory Level
    Feb 23 & March 2, 5:30 - 8:30 pm
  • Intermediate Level
    March 16 & 23, 2015, 5:30 - 8:30 pm

ED 2 GO

Sample Courses include:

  • Project Management
  • Business Planning
  • Sales & Marketing
  • Start Your Own Small Business
  • Everyday Math
  • Administrative Assistant Fundamentals

 

Business & Industry Training
31 College Drive
Concord, NH 03301-7412
(603) 230-4022
Fax: (603) 230-9304
nhtibtc@ccsnh.edu
Office of Workforce Development