”When my HR Manager volunteered me to attend the Front-Line Management Certificate Program I was interested but truthfully a little apprehensive. After having been in management since the last millennium and attending countless management training sessions I wondered what else could possibly be new? Well, after a few minutes of listening to Fred speak I knew this was going to be a new experience and by the end of the first session I was hooked.

”From the roles and challenges managers face to the work habits and priorities of today's youth, to hiring styles and intuitive interviewing techniques as well as teamwork, motivation and communication skills - one size doesn't fit all! - to critical thinking and how to recondition yourself to be an effective, just, and respected manager, Fred, Kelly, & Marty cover it all. The exercises, class participation, and even the homework are fun, stimulating, and offer reflection into the person you really are, and if you take it further using the advice and wisdom gleaned from the class you truly can turn yourself into a class-act manager.

”I highly recommend this to newly appointed supervisors and managers as well as those seasoned managers who think they've heard it all because things have changed since the last millennium and these real-world educated and charismatic instructors will help you to forge ahead.” - Nancy Hopper, Standards Compliance Administrator

”I have been involved in public outreach, teaching and tutoring for several years but I was never formally trained in how to best present information to a group of people. After taking the Teaching/Training Certificate Program through the Business Training Center at NHTI, I have a better understanding of what it takes to connect with an audience and what tools and methods are available to be an effective speaker and instructor. Over only a few weeks you get a good understanding of how people learn and what really works to make learning an enjoyable process. The program is very interactive and the instructors truly want to make you a better presenter. I recommend the program to anyone who, like myself, is not formally trained but wants to help people really understand a subject.” - Jim Black, Adjunct Academic Advisor, Department of General Studies

“Havenwood- Heritage Heights is focused on providing outstanding customer service. We are compelled to meet the changing expectations for excellence in all retirement living experiences that our customers demand. We are constantly making improvements as we strive to meet and exceed those desires.”

“Recently, four members of the Havenwood-Heritage Heights customer service leadership team completed the six week Customer Service Specialist Certificate program offered by The NHTI Business Training Center. The instructors, Betsy Burtis and Joyce Jamroz, shared tools, techniques and strategies to help us refine our in- house customer service initiatives. Although the program was not tailored to Havenwood-Heritage Heights, we received individualized attention that allowed us to apply the course content to our specific business needs. This was a great learning experience that will definitely add value to our organization.” - Sandy Brien, SPHR, Vice President of Human Resources, Havenwood - Heritage Heights

“I recently completed the “Teaching/Training Certificate Program” offered at NHTI’s Business Training Center and found the skills I gained in these sessions extremely valuable not only as an adjunct business faculty, but also as a local business owner responsible for employee training. The instructors were seasoned professionals from diverse content areas, which created a rich learning experience. The quality of what I deliver to my students and to my associates has greatly improved as a direct result of my participation in this program.” - Kelly Chisholm, Owner, Maximum Results Realty, Adjunct Faculty, NHTI

“It has become increasingly important for BRD Associates and our executive team to understand and fully convey to our customers and business prospects the functionality, web design and development capabilities of the evolving ASP.NET framework. Attending the ASP.NET course recently offered by NHTI's Business Training Center has reinforced and further enhanced our ability to do so, using practical skills development and knowledgeable guidance.” - Brian Moran, VP and COO

“Teaming up with the NHTI was one of the best things we have done at Grappone Automotive Group. NHTI ran a series of management classes for about 25 of our managers over a six month period. The training focused on topics including supervision, communication, building a successful team, motivation, and many others. The instructors were very informative and kept the classes interesting so that the managers stayed focused and had some fun too! I would recommend these classes to any businesses looking to improve their work environment. Hats off to NHTI!” - Claire Racine, Human Resources Manager

“New Hampshire Federal Credit Union (NHFCU) considers training an important strategy for retaining and promoting qualified employees. Training is a must for us to compete in a highly competitive market, today and for years to come. NHTI Business Training Center has been a highly effective trainer in providing NHFCU staff tailored training in management and business writing skills. This partnership with NHTI Business Training Center has assisted NHFCU to continue to provide financial services in a highly competitive market here in New Hampshire by enhancing the skills needed to do so.” - Michele M. Perry, Executive VP

“NHTI has been a great partner with Nobis Engineering to fulfill many of our training needs. Most recently we were able to customize Microsoft Office 2007 software training for over 70 Nobis professionals. The training schedule was completed at the same time as we rolled out the software upgrade allowing us to seamlessly serve our clients. The NHTI computer lab facilities provided an effective hands-on training environment. The instructor worked closely with us to structure the classes to meet the needs of our experienced and inexperienced users. Many of the tips and tricks shared proved valuable as we integrated the new software and exchanged files with our clients. This was all made possible through the assistance in writing a of a NH Work Force Training Grant to help to offset a portion the cost of the training.” - Ken Koornneef, P.E., Principal

When Kathy took her new job as a team leader in the Diagnostic Services department at Concord Hospital, she was a bit apprehensive. “I had been in an office environment for over 20 years, but never in a leadership position,” she says.

She needed NHTI to upgrade her management skills-and quickly. Her supervisor suggested the Front Line Management course offered by NHTI's Business Training Center. The results exceeded her expectations. "I learned so much," says Kathy. "How to interview people; how to evaluate new employees during their trial period; and how to get the people to work together.

“We had a class from many different backgrounds. There was one man whose business was digging wells!” she says. “But the material was applicable to all types of businesses, and we learned an important lesson in team-building: that everyone's viewpoint is valuable. I highly recommend this course . . . in fact, I already have!” - Kathy Belliveau

“Northeast Delta Dental needed instruction in dental terminology and procedures for our Customer Service staff who come to us with a strong customer service background, yet no dental office experience. We sought help from NHTI. With input from their knowledgeable staff, paired with our experts in customer service, the training was customized for our employees and ready to offer in a short period of time. Taught by a qualified faculty member, this course trains our employees in the basics of dentistry. We feel the training is critical to maintaining our reputation for excellent customer service. We're very proud of this partnership with NHTI.” - Patricia R. Vaillancourt, Director of Operations

“The NHTI Business Training Center was a true partner with Merchants Leasing, a Division of Merchants Automotive Group, Inc., in providing Customer Service Essentials Training. They tailored a six-week program to our specific needs while reinforcing our Values and Mission statement. They introduced strategies to enhance our customer-centric philosophy. By benchmarking best practices, our team has increased overall customer satisfaction. This training was a win-win situation.”
- Donna M. Sarette, Director of Client Services