NHTI, Concord's Community College - Bursar's Office Frequently Asked Questions and Contact Information

Bursar's Office
Frequently Asked Questions and Contact Info

Have Questions About?	Where do I go for online information?	Where Do I get the Information?
Class Schedule; Account Balance; Account Bill; Account Statement; Account Payment; Has Refund Been Processed	https://sis.nhti.edu	SIS - Student Information System Account
Steps for Applying: Tuition Deposit; Acceptance; Transfer Credit; Changing Major	www.nhti.edu/ admissions/index.html	Admission's Office Sweeney Hall Room 113 (603)271-7134
Account Payment-Tuition & Fees; Third Party Billing; Financial Hold; Scholarships; Refunds; Online Installment Payment Plans; Collections	www.nhti.edu/ bursar/index.html	Bursar's Office Sweeney Hall Room 114 (603)271-6309
Financial Aid-Loans and Grants; Federal Work Study; STAL Loans; Financial Aid Award Letter	www.nhti.edu/ financialaid/index.html	Financial Aid Office Sweeney Hall Room 105 (603)271-7135
Registration Class Cost; Withdrawal; Add/ Drop; SIS Access; Release of Student Info Form; Grades/ Transcript Request Form; Intent to Graduate Form; Diploma/ Certificate Request Form; Address/Name Change Form; Veteran's Affairs and National Guard Resources	www.nhti.edu/ registrar/index.html	Registrar's Office Sweeney Hall Room 146 (across from Bistro) (603)271-7142
Textbooks & Supplies	www.nhti.edu/ campuslife/bookstore.html	NHTI Campus Bookstore located in Library (603)224-8231

How do I know how much I owe?
It is the student's responsibility to view their tuition, fees and/or dorm expenses online through their SIS account. (Log in. Select Student. Select Records.) Payments can be made by cash, check, MasterCard/ VISA, Discover and Debit card. Payment in full of all tuition, fees and dorm expenses is due three weeks before the first class day of the semester.

When do I have to pay my bill for the upcoming semester?
Tuition, Fees and Housing payment is due 3 weeks prior to the start of the semester. (See below if you will be receiving any financial aid.)

What if I don't pay my bill in full?
If full payment (less “estimated financial aid”) has not been made, or an Installment Payment Plan has not been set up three weeks before the first class day of the semester, a late charge fee of $50.00 may be applied to the student's account. Students with outstanding balances on their accounts will not be permitted to register for future semesters or receive official transcripts until prior term balances have been paid in full. Accounts that remain unpaid will be sent to a collection agency.

What if I am a student receiving Financial Aid?
Financial Aid is not disbursed to student accounts until 30 days after the start of a semester. Students who have been awarded financial aid in the form of loans and/or grants may deduct the awarded amounts from the amount due ONLY when a signed copy of the “financial aid award letter/payment Deferment letter” has been returned to the Financial Aid Office prior to the payment due date or you could be subject to a late charge of $50.00. If you have not submitted the required documentation, the loan cannot be deducted from the amount due and the full amount due is due three weeks before the first class day of the semester. Remember to deduct any fees that may apply to the federal loans, and if you have an alternative loan, check with the loan company to find out about any fees that need to be deducted from the loan prior to disbursement. Also, if awarded a loan you must also complete the loan application as well as entrance counseling. Your loan will not be disbursed until all requirements are met. If you are unable to pay your entire bill or the balance after the anticipated financial aid in a single payment then you need to set up an Installment Payment Plan online. The plan costs $30.00 per semester and your tuition and fees are spread over monthly payments during the semester.

If my financial aid exceeds my tuition & fees, when can I expect to receive a refund?
The process of generating refund checks and making sure all monies are applied to student's accounts correctly is very time consuming for both the Financial Aid Office and the Bursar's Office. Federal guidelines allow the school 14 days from the date of disbursement (at least 30 days after the semester starts) to cut a refund check to the student. We do not know loan disbursement dates. To find out this date you should check with the lender. All refunds are mailed. To find out when your refund has been processed please check your SIS Account. REMEMBER: Refunds will not be available for you to purchase your books so you must be prepared to pay for your books out of your own pocket. NHTI Bookstore

What if I withdraw from NHTI?
Although we hope this will not happen to you, some students find it necessary to withdraw from the college. Students must contact the Registrar's Office if they intend to withdraw. As a clarification of the policy, you should note that if you are a first time student loan borrower and your financial aid consists only of a Stafford Loan then you are considered a non-financial aid recipient for the first thirty days of the semester. Withdrawal from courses will affect financial aid eligibility.
For information about possible financial impacts of withdrawing from NHTI, please visit:

What if I never attend a class(es)?
Students who never attend a class(es) or stop attending a class(es) at any time must officially withdraw themselves by the stated drop deadline to avoid grade and/ or fee penalties by filling out the appropriate form in the Registrar's Office.

How do I change my address and/ or telephone number?
Address and telephone number changes are made in the Registrar's Office by filling out a Directory Information Change form.

Revised: 24 Jan 2012